Frequently asked questions from our support
What materials and Stock do you use?
We are working with Full-Color CMYK, CMYK + 1 PMS, CMYK + 2 PMS, and for printing Stock: 10pt to 28pt (60lb to 400lb) Premium Cardstock, Linen Card Stock, Eco-friendly/Sustainable Cardstock, E-flute Corrugated, Bux Board
Can I use my own artwork or logo?
Definitely. Upload your artwork or collaborate with our design team to create something unique.
How do you ship the products?
We partner with reliable carriers to ensure timely and safe delivery, with tracking provided.
What if I need my order urgently?
Rush production and express shipping options are available. Let us know your timeline, and we’ll do our best to meet it.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email for real-time updates.
How can process order?
You can easily place an order through our website by selecting your desired box style, material, and customization options. Our team is available 24/7 to assist you. Contact us to receive a customized quote. Here is our email address: info@artedgepackaging.com.
Can we place the custom order?
Yes, ArtEdge Packaging manufactures custom boxes according to our customers’ specifications regarding box size, shape or color, and material. We help customers develop their brand reputation, increase sales, and improve Return on Investment (ROI). Moreover, we provide free design support and shipping to make custom boxes affordable for our customers.
What is your production time?
We deliver all orders of custom packaging boxes within Standard 8 – 10 Business Days, and Expedited (RUSH) is Available.
What is the minimum size of an order?
Can I request a sample before making a bulk purchase?
Yes! We offer samples so you can be confident in your choice before placing a larger order.